Agricultural Service Writer - Filled

Our client is a main-line Agricultural Machinery Dealer located in South-western Ontario. They are locally owned and operated.  We are recruiting for a Service Writer to help them with their busy service department.

Competitive remuneration, benefit plan, training, and room for advancement.

Responsibilities:

• Open work orders as directed by the Service Manager and maintain control until closed and invoiced.
• Handles Repair Order charges, warranty validation & claims coverage’s including computation of charges, submission and follow-up.
• Maintains the service library with information that is current.
• Files bulletins, manuals, video tapes, etc. under the direct supervision of the Service Manager.
• Accounts for all time on a time card and for all material used in performing assigned duties
• Handles service department filing and records.
• Updates customer profiles using equipment, hours or other information from the customer work orders.
• Maintains accessories and supplies and prepares replacement orders for the Service Manager’s approval.
• Completes other duties as assigned.

Qualifications:

• Must have outgoing, friendly personality and superior communication & customer service skills.
•  Experience working in a service department.
• Ability to write and work on routine reports and correspondence.
• Ability to negotiate customer complaints to a satisfactory resolution.
• Knowledge and experience with agricultural machinery or demonstrate the ability and desire to learn.
• Experience with common dealership or point of sale computer system.
• Good computer skills.
• Knowledge of office procedures
• Good organizational ability
• General understanding of mechanical/technical terms.
• High school diploma or GED equivalent
• Agricultural background a definite asset.

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