Reporting to the Customer Service Manager, Ontario and West, the Customer Relations Representative will have primary responsibility to provide support and customer service to internal and field staff, dairy farm producers and industry partners. Candidates who enjoy responding to service inquiries, problem solving, and working in a fast-paced environment would be ideal for this role located in the Guelph, Ontario office. This is a full-time position (possibility of hybrid formula or 100% remote work).
Provide telephone support to Lactanet staff, advisors and clients throughout Ontario and Western Canada.
Provide technical support and instruction to field staff with issues in field related programs to enable them to
complete test day processes.
Be a resource for clients and industry partners for specific and general questions related to milk recording
services and information.
Maintain the administrative activities in the department, including tracking and reporting departmental
activities, and interaction on an ongoing basis with clients, staff, labs and management.